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The Kitchen Studio respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights available to you.

This policy applies when you visit our website, submit an enquiry, communicate with us, visit one of our showrooms, request a quotation or otherwise interact with The Kitchen Studio.

Privacy Policy

Who we are

For purposes of the Protection of Personal Information Act 4 of 2013 (“POPIA”), the responsible party is:

[FULL REGISTERED COMPANY NAME], trading as The Kitchen Studio Registration number: [COMPANY REGISTRATION NUMBER] Registered or principal address: [PHYSICAL ADDRESS]
Email: [PRIVACY EMAIL ADDRESS]

Information Officer: [NAME OF REGISTERED INFORMATION OFFICER]
In this policy, “The Kitchen Studio”, “TKS”, “we”, “us” and “our” refer to the responsible party identified above.

How we collect information

  •         We may collect personal information:

    • When you request a consultation, quotation or service

    • Through cookies and similar technologies used on our website

    • From architects, designers, developers, contractors or other parties involved in your project

    • From publicly available sources where collection is lawful

    • From advertising platforms when you respond to one of our campaigns

      Where information is obtained from another source, we will process it only where we have a lawful basis to do so.

    • Directly from you through our website forms, email, telephone, WhatsApp, showroom consultations and other communications

Information we collect

Depending on how you interact with us, we may collect:

  • Your name and surname

  • Telephone and WhatsApp number

  • Email address

  • Physical or project address

  • Company name and professional details

  • Information about your kitchen, cabinetry, renovation or interior project

  • Plans, drawings, photographs, measurements and files you submit

  • Product preferences, budget information and anticipated project timelines

  • Details of enquiries, consultations, quotations, orders and correspondence

  • Information required to process payments and administer contracts

  • Website usage information, including your IP address, browser, device, pages viewed and referral

  • source

  • Marketing preferences and records of your consent or objections

  • Please do not send us personal information that is unnecessary for your enquiry.

How we use your information

  •          We may use your information to:

    • Respond to enquiries and contact    you about your project

    • Arrange showroom visits, consultations and site appointments

    • Prepare designs, estimates, proposals and quotations

    • Process and administer orders, contracts, payments, delivery and installation

    • Coordinate with suppliers, installers, contractors and professional teams involved in a project

    • Provide customer service and manage queries, complaints or remedial work

    • Maintain our business, accounting and project records

    • Improve our website, services and customer experience

    • Protect our systems, website, staff, customers and business

    • Meet legal, regulatory, tax and contractual obligations

    • Send marketing communications where permitted by law

    • Measure the performance of our website and advertising

      We will not use your personal information for an unrelated purpose without an appropriate lawful basis or, where required, your consent.

Legal grounds for processing

  •        We process personal information                where:

    • You have consented to the processing

    •  Processing is necessary to take steps at your request before entering into a contract

    • Processing is necessary to perform a contract with you

    • Processing is required by law

    • Processing protects your or another person’s legitimate interests

    • Processing is necessary for our legitimate business interests, provided that these interests do not unjustifiably infringe your rights

      Providing information through a general enquiry form is voluntary. However, if you do not provide the information needed to understand or respond to your request, we may be unable to assist you.

Cookies and tracking technologies

Our website may use cookies and similar technologies to enable essential website functions, remember visitor preferences, understand website usage, measure website and advertising performance, and deliver or assess relevant advertising.

Essential cookies may operate because they are required for the website to function. Analytics, personalisation and advertising cookies should only operate in accordance with your cookie preferences and applicable law.

You can accept, reject or manage non-essential cookies through our cookie banner. You can change your selection later through the Cookie Settings link in the website footer.

We currently use or may use services supplied by [INSERT VERIFIED SERVICES, FOR EXAMPLE GOOGLE ANALYTICS, GOOGLE ADS, META PIXEL, YOUTUBE, RECAPTCHA OR CRM/FORM PROVIDER]. These providers may receive technical information about your interaction with the website in accordance with their own privacy terms.

When we share information

  • We may share personal information with:

  • Companies within the TKS group, where applicable

  • Employees and authorised representatives who require it to perform their duties

  • Suppliers, manufacturers, fabricators, installers, delivery providers and subcontractors involved in your

  • project

  • Architects, designers, developers and other members of your appointed professional team

  • Website, hosting, cloud-storage, communications, CRM, analytics and advertising providers

  •  Accountants, auditors, attorneys, insurers and other professional advisers

  •  Banks and payment-service providers

  •  Regulators, law-enforcement bodies or other authorities where required by law

  • A purchaser or successor if all or part of our business is sold or reorganised

  • Service providers are expected to process personal information only for the agreed purpose and to apply appropriate safeguards. We do not sell your personal information.

International transfers

Some of our service providers may store or process information outside South Africa. Where personal information is transferred internationally, we will take reasonably practicable steps to ensure that the recipient is subject to a law, agreement or binding corporate rules that provide an adequate level of protection, or that another lawful basis for the transfer applies.

Information Security

  • We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration and destruction.

  • Access is restricted to people who reasonably require the information for legitimate business purposes. However, no electronic transmission or storage system can be guaranteed to be completely secure.

  • If we become aware of a security compromise involving personal information, we will take the steps required by applicable law, including notification to the Information Regulator and affected persons where required.

How long we retain information

  •     Retention is required or authorised by law

  • We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for a longer period where:

  •  We reasonably require the record for a lawful business purpose

  •  A contract requires retention

  •  You have consented to longer retention

  • When information is no longer required, we will delete, destroy or de-identify it in a reasonably secure manner.

Direct Marketing

  • We may send you marketing communications where you have consented or where another lawful basis permits ustodoso.

  • You can unsubscribe at any time by using the unsubscribe option included in the communication, replying “STOP” where that option is provided, or emailing [PRIVACY OR MARKETING EMAIL ADDRESS].

  • Opting out of marketing will not prevent us from sending communications necessary to administer an existing enquiry, quotation, order or contract.

Your rights

  • Subject to POPIA and other applicable law, you may:

  • Ask whether we hold personal information about you

  • Request access to your personal information

  • Ask us to correct or update inaccurate information

  • Request the deletion or destruction of information where permitted

  • Object to certain processing

  • Withdraw consent where processing is based on consent

  • Object to direct marketing

  • Submit a complaint to the Information Regulator

  • We may need to verify your identity before processing a request. Certain requests may also be subject to lawful limitations or prescribed procedures and fees. To exercise your rights, contact [PRIVACY EMAIL ADDRESS].

Children’s personal information

  • Our website and services are not directed at children. We do not knowingly collect personal information from children through the website without the consent of a competent person or another lawful basis.

  • If you believe a child’s personal information has been submitted to us improperly, please contact us so that we can investigate and take appropriate action.

Changes to this policy

  • We may update this Privacy Policy to reflect changes in our business, website, technology or legal obligations.

  • The current version will be published on this page, together with its latest revision date. Material changes may also be communicated through the website or another appropriate channel.

Contact us

  • For privacy-related enquiries or requests, please contact:

  • Information Officer: [FULL NAME]

    Company: [FULL REGISTERED COMPANY NAME]

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Custom Kitchens Made In South Africa

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